TERMS AND CONDITIONS

THE NEST

1. Introduction

By engaging the services of Dovetail Nannies ("the Agency"), you ("the Client") agree to the following Terms and Conditions. These Terms and Conditions govern all transactions between the Agency, the Client, and any nanny or caregiver ("the Nanny") introduced by the Agency. The use of the Agency’s services implies full acceptance of these terms, whether or not a written contract has been signed.

2. Definitions

  • "Client" refers to any individual or entity using the Agency’s services to hire or engage a nanny.

  • “Candidate”, "Nanny" or “Nannies” refers to any individual(s) introduced by the Agency to the Client for the purpose of providing childcare or related services.

  • "Agency" refers to Dovetail Nannies, a subsidiary of JLK Education.

  • ‘Full-time’ means an engagement of 30 hours a week or more.

  • “Part-time” means an engagement which does not exceed 30 hours per week. 

  • “Permanent placement” means an appointment which exceeds 12 weeks in duration. 

  • “Temporary placement” means an appointment which is under 12 weeks in duration.

3. Agency’s Role in The Nest Package

The Agency acts as an introduction service between Clients and Nannies. The Agency does not directly employ the Nannies. Nannies are either employed directly by the Client or work as independent contractors. 

The Agency provides services including, but not limited to:

  • Facilitating 30 days access to a database of Nannies who have

    • Completed relevant document checks.

    • Been screened by personal interview and deemed of a high calibre.

Recruiting and Screening
The Agency will interview Candidates and assess their qualifications, experience, and attitude. The Agency will endeavour to provide detailed and accurate profiles with all relevant information available regarding Candidates, but it cannot guarantee the suitability or availability of any Candidate, or the accuracy of the information provided by Candidates or third parties.

Background Checks
The Agency will obtain copies of a Passport, DBS certificate, First Aid Certificate and, where applicable, a valid UK driving licence for all Nannies in its database. The responsibility for verifying a Candidate’s qualifications and suitability ultimately rests with the Client. Furthermore, it is the Client’s responsibility to verify the Candidate's driving qualifications and ensure adequate insurance coverage.

The Agency carefully endeavours to register qualified and talented Nannies but is under no obligation to ensure a successful introduction. The Agency reserves the right to refuse to supply Candidate details at its discretion.

4. Client Responsibilities

The Client is responsible for:

  • Offering the Nanny fair and reasonable working conditions in accordance with local labour laws.

  • Ensuring compliance with all relevant employment legislation, including (but not limited to) tax obligations, national insurance, working hours, holiday and sickness benefit, accommodation, remuneration and work permits and visas for the Nanny. 

  • Submitting a copy of the employment contract to the Agency, as required by the Conduct of Employment Agencies and Employment Business Regulations 2003.

  • Conducting their own assessment and suitability checks, including past references,  for the Nanny.

5. Fees and Payment

Upon signing or agreeing to these Terms & Conditions, the Client agrees to pay the Agency a fee for its services. The fee structure includes:

  • Registration fees of £100

  • Placement fees of 5% of the gross salary (wether annual or weekly)

  • Additional fees for temporary placements, trial periods or specialised services.

6. Refund and Replacement Policy

Should the Client cancel a permanent, temporary or any other type of engagement up to 14 days after employment has commenced, a 50% refund will be due at the discretion of the agency.

Dovetail Nannies cannot guarantee that the Candidate will complete his or her proposed length of Engagement.

7. Termination

The Agency reserves the right to terminate its agreement with the Client at any time, either at the discretion of the Agency, or if the Client:

  • Breaches these Terms and Conditions

  • Fails to pay fees in the agreed timeframe

  • Acts in an unreasonable or abusive manner toward Agency staff or Nannies.

8. Confidentiality

The Agency will take all reasonable steps to protect the confidentiality of the Client's and the Nanny’s personal information. The Client and the Nanny agree not to disclose any information obtained through the Agency to third parties.

Introductions of Candidates by the Agency are confidential and made individually. If a Client or any associated individual introduces a Candidate to another party within six months of the initial introduction, the Client shall be liable to pay the full placement fee according to the Agency’s fee structure. Additionally, Clients must inform the Agency immediately if they engage a Candidate previously introduced by a third party. If no such notification is provided, the Agency will assume it effected the introduction, and the relevant fee will be payable.

9. Data Sharing

Any sharing of Candidate personal data obtained from the Agency, or The Nest Database is strictly prohibited. Any Client sharing data, access to The Nest or Candidate profiles with a third party will be charged £1000 access fee payable within 7 days of the invoice. 

10. Liability

The Agency will make reasonable efforts to ensure the quality and calibre of all Candidates registered to The Nest. However, the Agency's role is strictly limited to facilitating online access to Candidate profiles, and the Client retains sole responsibility for the decision to hire any Candidate. The Client agrees to release the Agency from any liability related to the Candidate’s or Nanny’s actions, including but not limited to negligence or misconduct. The Client assumes full responsibility for all employment matters, including tax and legal compliance. The Agency is not liable for any losses, personal injury or death resulting from its negligence. 

11. Amendments

The Agency reserves the right to modify these Terms and Conditions at any time. Clients will be notified of any changes via email, and continued use of the Agency’s services after such notice will constitute acceptance of the updated terms.

12. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of England & Wales, and any disputes arising shall be subject to the exclusive jurisdiction of the courts of  England & Wales.